Privacy policy
Plain English: Kaico Voice answers phones for service businesses. When you call one of those businesses, our AI takes your booking details and (with your permission) texts you a confirmation. We don't sell your info. We don't send marketing. The full policy is below if you want the details.
Who we are
Kaico Voice is a service of Kaico Voice LLC, based in Tulsa, Oklahoma. We provide AI phone receptionists to small service businesses (auto shops, trucking companies, salons, etc.). This Privacy Policy explains how we handle your information when you interact with one of those businesses through our AI receptionist, and when you visit kaicovoice.com or send us the Get Started form.
If you visit kaicovoice.com or send us the Get Started form
This section is about you if you are a business owner looking at our site, not a caller to one of our clients.
What we collect: if you send the Get Started form, we receive your name, business name, trade, phone number, email, what you tell us is going wrong, and the page you were on. If you only browse, we collect nothing personal; once Google Analytics is enabled on this site, Google sets cookies that measure visits in aggregate, and you can block them in your browser.
Why: to scope your project, prepare the front-door audit and reply to you by call, text or email, as the form says.
Where it is stored: in Kaico's own database hosted on Railway, with a copy in the operator's email.
Who processes it: Vercel hosts this site; Railway stores the form; Cal.com if you book a call; Stripe if you pay us; Google Analytics for visit statistics. Each is bound to use the data only to provide its service.
How long: we delete form data 12 months after our last contact with you, or sooner if you ask.
Your choices: email trey.kaico@gmail.com to see, correct or delete what we hold about you; reply STOP to any text from us to end texts.
If you use "Call me now": we collect your name, mobile number and trade, and we keep a record of your consent (the text you agreed to, its version, the time and your IP address) as proof that you asked for the call. The call is placed by Kaico's AI assistant from (918) 359-2644, may be recorded, and is placed at most once per number per day, between 8am and 9pm Central. Consent records are kept for five years.
What we collect
When you call a business that uses Kaico Voice, our AI receptionist may collect:
- Your name
- Your phone number
- Your email address (if you provide it)
- Details about your booking or inquiry, for example, your vehicle and the service you're requesting, or your delivery address and the material you need hauled
- Audio of your call, for quality and service-improvement purposes
We collect this information only to provide the service you requested (such as booking your appointment) and to send you confirmations related to that booking.
When we'll text you
When you give your phone number to our AI receptionist during a booking, you consent to receive a confirmation text message. We send SMS messages only for transactional purposes:
- Appointment confirmations
- Booking-detail summaries
- Status updates related to your appointment
We do not send marketing messages through the Kaico Voice receptionist system. Message frequency is up to 5 messages per booking. Message and data rates may apply, depending on your carrier and plan. You can reply STOP to any message at any time to opt out of all future messages, or reply HELP to get support information.
Who we share your info with
We do not share, sell, rent, or lease your phone number or SMS opt-in data to any third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The only parties who see your information are:
- The business you called. If you called Tri-Tech Auto Tinting through Kaico Voice, your booking ends up on Tri-Tech's calendar. We don't share your info with any other Kaico Voice customers.
- Infrastructure providers we use to deliver the service. These include RetellAI (voice processing), Twilio (SMS delivery), Google (calendar storage), and Cal.com (scheduling for Kaico Voice's own sales calls). Each is contractually bound to use the data only to perform their service.
How long we keep your info
Booking details are stored on the relevant business's Google Calendar according to that business's own retention. SMS records are retained by Twilio per their standard retention period. Call audio is retained by RetellAI per their retention policy. We don't maintain a separate customer database of our own.
Your choices
- SMS opt-out: Reply STOP to any message.
- Booking changes: Contact the business you booked with directly.
- Privacy questions or requests: Email trey.kaico@gmail.com.
Changes to this policy
If we update this policy, we'll change the "Last updated" date at the top. Material changes will be noted on the home page.
Contact us
Kaico Voice LLC
Tulsa, OK
trey.kaico@gmail.com
(918) 359-2644