Privacy policy
Plain English: Kaico Voice answers phones for service businesses. When you call one of those businesses, our AI takes your booking details. Kaico Voice texts you only after you opt in: by texting us first, replying YES, saying yes on a call, ticking the text box on our form, or as a client in your agreement. A client business needs its own approved messaging setup to text under its name. We don't sell your info.
Who we are
Kaico Voice is a service of Kaico LLC, based in Tulsa, Oklahoma. We provide AI phone receptionists to small service businesses (auto shops, trucking companies, salons, etc.). This Privacy Policy explains how we handle your information when you interact with one of those businesses through our AI receptionist, and when you visit kaicovoice.com or send us the Get Started form.
If you visit kaicovoice.com or send us the Get Started form
This section is about you if you are a business owner looking at our site, not a caller to one of our clients.
What we collect: if you send the Get Started form, we receive your name, business name, trade, phone number, email, what you tell us is going wrong, and the page you were on. If you only browse, we collect nothing personal; once Google Analytics is enabled on this site, Google sets cookies that measure visits in aggregate, and you can block them in your browser.
Why: to scope your project, prepare the front-door audit and reply to you by call or email. Sending the form does not enroll you in text messages.
Where it is stored: in Kaico's own database hosted on Railway, with a copy in the operator's email.
Who processes it: Vercel hosts this site; Railway stores the form; Cal.com if you book a call; Stripe if you pay us; Google Analytics for visit statistics. Each is bound to use the data only to provide its service.
How long: we delete form data 12 months after our last contact with you, or sooner if you ask.
Your choices: email trey.kaico@gmail.com to see, correct or delete what we hold about you.
If you use "Call me now": we collect your name, mobile number and trade, and we keep a record of your consent (the text you agreed to, its version, the time and your IP address) as proof that you asked for the call. The call is placed by Kaico's AI assistant from (918) 359-2644, may be recorded, and is placed at most once per number per day, between 8am and 9pm Central. Consent records are kept for five years.
What we collect
When you call a business that uses Kaico Voice, our AI receptionist may collect:
- Your name
- Your phone number
- Your email address (if you provide it)
- Details about your booking or inquiry, for example, your vehicle and the service you're requesting, or your delivery address and the material you need hauled
- Audio of your call, for quality and service-improvement purposes
We collect this information to provide the service you requested, such as booking your appointment. Texts follow the rules in the next section.
When we'll text you
Kaico Voice texting (Kaico LLC, from (918) 359-2644) is described in full on our SMS program page. We text you only after you opt in, in one of these ways:
- You text us first. Serenity, Kaico Voice's AI assistant, replies within that conversation only.
- You reply YES to our reminder question after booking an intro call by text: at most 3 texts about that booking.
- You say yes on a call when you leave a callback request: at most 2 texts about that request.
- You tick the text box on our Get Started form: replies from Trey about your request, quotes and project updates.
- You are a client and choose texts in your client agreement: lead alerts, project updates, quotes, invoices, receipts and one payment reminder per invoice.
Calling us, giving your number on a call or sending the form without the text box ticked does not, by itself, opt you in. We keep a record of how and when you opted in. A client business needs its own approved sender, messaging program, terms, privacy policy, and separate consent before sending texts under its name.
This program does not include marketing messages, review requests, re-engagement or debt collection. Message frequency varies with your own messages and account activity. Message and data rates may apply, depending on your carrier and plan. Reply STOP to any message to stop every text from us, or HELP for help. Consent to these texts does not authorize marketing texts and is not a condition of any purchase.
Who we share your info with
We do not share, sell, rent, or lease your phone number or SMS opt-in data to any third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The only parties who see your information are:
- The business you called. If you called a business through Kaico Voice, your booking ends up on that business's calendar. We don't share your info with any other Kaico Voice customers.
- Infrastructure providers we use to deliver the service. These include RetellAI (voice and text conversation processing), Twilio (SMS delivery), Google (calendar storage), and Cal.com (scheduling for Kaico Voice's own sales calls). Each is contractually bound to use the data only to perform their service.
How long we keep your info
Booking details may be stored in the relevant business's calendar and in Kaico service records. If SMS is enabled, the messaging provider may retain delivery records. RetellAI may retain call audio under its policy.
Your choices
- SMS opt-out: If you receive a text, reply STOP to that sender.
- Booking changes: Contact the business you booked with directly.
- Privacy questions or requests: Email trey.kaico@gmail.com.
Changes to this policy
If we update this policy, we'll change the "Last updated" date at the top. Material changes will be noted on the home page.
Contact us
Kaico LLC
Tulsa, OK
trey.kaico@gmail.com
(918) 359-2644