SMS Program
(918) 359-2644
SMS program details
Plain English: We text you only after you text us first, reply YES, say yes on a call, tick the text box on our form, or, if you are a client, agree in your client agreement. Calling us alone does not sign you up. We never send marketing texts. Reply STOP at any time to stop every text from us.
Brand and program
| Brand | Kaico LLC (Kaico Voice is a service of Kaico LLC) |
|---|---|
| Program name | Kaico Voice texting, from (918) 359-2644 |
| What you may receive | Customer care texts: replies from Serenity, Kaico Voice's AI assistant, in conversations you start; follow-ups about a callback request you made; and replies from Trey about your own request. Account texts: reminders for an intro call you booked by text, quotes and project updates, and for clients, invoices, payment receipts, one payment reminder per invoice, and alerts about new leads and bookings on your own account. No marketing, promotions or review requests. A business using Kaico Voice needs its own approved messaging setup before sending texts under its name. |
| Message frequency | Varies. Replies follow your own messages. At most 3 texts per booking, 2 per callback request, 1 per quote, 5 per project and 3 per invoice, and one alert per new lead. |
| Language | English, or Spanish when you write to us in Spanish. Consent questions in texts and on calls are in English; the text box on our form is shown in the page's language (English or Spanish). |
| Cost | Message and data rates may apply, depending on your wireless carrier and plan. Kaico Voice does not charge you for SMS messages. |
| Supported carriers | All major US carriers (AT&T, T-Mobile, Verizon, US Cellular) plus most regional carriers. Carriers are not liable for delayed or undelivered messages. |
How you opt in
- Conversation replies: you text Kaico Voice at (918) 359-2644 to ask a question or request an appointment. We reply only in the conversation you started. Our first reply names Kaico Voice and our assistant and ends with "Reply STOP to opt out."
- Appointment texts: after you book an intro call by text, our assistant asks: "Kaico Voice can text you a reminder the day before, up to 3 texts for this booking. Msg & data rates may apply. Reply YES to opt in, STOP to opt out." Only a YES (or SI) in reply signs you up, for that booking only. Your booking stands either way.
- Callback follow-ups: when you leave a callback request on a call, our assistant asks: "Can Kaico Voice text you at this number about this request, up to 2 texts? Message and data rates may apply, and you can reply STOP at any time." Only a yes signs you up, for that request only.
- Replies, quotes and project updates: our Get Started form has an optional box, unticked unless you tick it: "Text me about my request at this number. Msg & data rates may apply. Reply STOP to opt out." You can also say yes on a call or text us first.
- Client account texts: clients choose texts by asking Kaico in writing (an email is enough), as described in the SMS section of the client agreement, which names each kind of text (lead alerts, project updates, quotes, invoices, receipts and one payment reminder per invoice). It is optional and not a condition of service.
Calling us, leaving a voicemail or sending the form without the text box ticked does not sign you up for texts. We keep a record of each opt-in: how you opted in and when.
Questions about texting?
Text or call us at our business number.
What messages look like
Examples of every text in this program. Dates, times, amounts and links change with each message.
First reply in a conversation you start
Hi, this is Serenity with Kaico Voice. We offer business consulting to Tulsa businesses across industries. How can I help? Reply STOP to opt out.
Booked by text, with the reminder question
You're booked for Tuesday October 20 at 10 AM Central. You'll get a confirmation email from Cal.com. Kaico Voice can text you a reminder the day before, up to 3 texts for this booking. Msg & data rates may apply. Reply YES to opt in, STOP to opt out.
Appointment sign-up after you reply YES
Kaico Voice (Kaico LLC): You're signed up for texts about this booking: a reminder the day before and a notice if it changes, up to 2 more. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Appointment reminder
Kaico Voice (Kaico LLC) reminder: your intro call with Trey is tomorrow, Tuesday October 20 at 10 AM Central. Reply STOP to opt out, HELP for help.
Appointment change, only if your booking changes
Kaico Voice (Kaico LLC): your intro call with Trey has moved to Wednesday October 21 at 2 PM Central. Reply STOP to opt out, HELP for help.
Callback follow-up
Kaico Voice (Kaico LLC): We have your callback request for Trey. Reply here if anything changes. Reply STOP to opt out, HELP for help.
Second callback follow-up, only after Trey tried to call you
Kaico Voice (Kaico LLC): Trey tried to reach you about your callback request. Reply here with a good time. Reply STOP to opt out.
Trey's reply to your request
Kaico Voice (Kaico LLC), Trey here: [his reply to your request]. Reply STOP to opt out.
Quote ready
Kaico Voice (Kaico LLC): Your quote is ready: [quote link]. Reply with any questions. Reply STOP to opt out.
Project update
Kaico Voice (Kaico LLC): [update about your project, for example: your new website is live]. Reply STOP to opt out.
Invoice
Kaico Voice (Kaico LLC): Invoice 1042 for $1,500.00 is ready. Pay by card: [Stripe payment link]. Reply STOP to opt out, HELP for help.
Payment receipt
Kaico Voice (Kaico LLC): Payment of $1,500.00 received for invoice 1042. Thank you. Reply STOP to opt out.
Payment reminder, one before the due date
Kaico Voice (Kaico LLC): Reminder: invoice 1042 for $1,500.00 is due Friday, October 23. Pay: [Stripe payment link]. Reply STOP to opt out.
Lead alert to a client
Kaico Voice (Kaico LLC): New booking for your business, Tuesday October 20 at 10 AM. Details: [dashboard link]. Reply STOP to opt out.
Kaico Voice (Kaico LLC): New booking for your business. Details: [dashboard link]. Reply STOP to opt out.
Kaico Voice (Kaico LLC): New lead for your business. Details: [dashboard link]. Reply STOP to opt out.
How you opt out
- Reply STOP to any message to stop every text from Kaico Voice, including invoice texts, lead alerts and any pending reminder.
- Reply HELP for help, call (918) 359-2644 or email trey.kaico@gmail.com.
This program does not include marketing messages, promotional offers, review requests, re-engagement or debt collection. Any separate marketing text program would need its own approved registration and consent; agreeing to these texts does not authorize marketing texts. Consent is not a condition of any purchase.
Privacy
Your phone number and related information are handled according to our Privacy Policy. We do not sell or share your phone number or opt-in data with third parties or affiliates for marketing.
Changes to this program
If we materially change how the program works, we will update the "Last updated" date at the top of this page and post a notice on the home page.
Contact
Kaico LLC
Tulsa, OK
trey.kaico@gmail.com
(918) 359-2644
Related: Terms of Service · Privacy Policy · Client agreement