Terms of service
Plain English: Giving us your phone number does not sign you up for texts. Kaico Voice texts you only after you opt in: by texting us first, replying YES, saying yes on a call, ticking the text box on our form, or as a client in your agreement. A business using our receptionist needs its own approved messaging setup and consent to text under its name. Reply STOP to any message to opt out.
Who these terms apply to
These terms govern your use of services provided by Kaico Voice, a service of Kaico LLC (Tulsa, Oklahoma), including our AI phone receptionist and Kaico Voice texting. By calling a business that uses Kaico Voice, texting (918) 359-2644 or interacting with our AI receptionist, you agree to these terms.
SMS program details
The following terms describe Kaico Voice texting from (918) 359-2644. Full details are on our SMS program page. Texts from a client business using Kaico Voice require that business's own approved sender, terms, privacy policy, and consent.
| Program name | Kaico Voice texting |
|---|---|
| What you'll receive | Customer care: replies from Serenity, Kaico Voice's AI assistant, in conversations you start; follow-ups about your callback request; and replies from Trey about your request. Account texts: reminders for an intro call booked by text, quotes and project updates, and for clients, invoices, receipts, one payment reminder per invoice and lead alerts. No marketing messages. |
| Message frequency | Varies. At most 3 texts per booking, 2 per callback request, 1 per quote, 5 per project and 3 per invoice, and one alert per new lead; replies follow your own messages. |
| Cost | Message and data rates may apply depending on your wireless carrier and plan. Kaico Voice does not charge you for SMS messages. |
| Supported carriers | All major US carriers (AT&T, T-Mobile, Verizon, US Cellular) and most regional carriers. Carriers are not liable for delayed or undelivered messages. |
| HELP | Reply HELP to any message for help, call (918) 359-2644, or email trey.kaico@gmail.com. |
| STOP | Reply STOP to any message to stop every text from us, including invoice texts, lead alerts and any pending reminder. |
How consent is obtained
You consent in one of these ways, each described on our SMS program page: by texting Kaico Voice at (918) 359-2644 first (we reply only within that conversation); by replying YES (or SI) to the reminder question after booking an intro call by text (that booking only); by saying yes on a call when you leave a callback request (that request only); by ticking the optional text box on our Get Started form; or, as a client, by choosing texts in the SMS section of your client agreement. Calling us, providing a phone number on a call, or sending the form without the text box ticked does not count as SMS consent. We keep a record of each consent. A client business must obtain its own separate consent for its approved program.
You can withdraw this consent at any time by replying STOP to any message.
This program does not include marketing messages, promotional offers, reviews, quote follow-ups, or re-engagement. Any marketing text program requires separate registration and consent; agreeing to these texts does not authorize marketing texts.
Privacy
Our handling of your information is described in detail in our Privacy Policy. We do not sell or share your phone number with third parties for marketing.
Limits and disclaimers
Kaico Voice is a software service that operates AI receptionists for participating businesses. We're the company answering the phone, but the booking, the service delivery, and the relationship with the underlying business (tinting your car, delivering your gravel, etc.) are between you and that business directly. Kaico Voice is not responsible for the goods or services provided by those businesses.
Our AI receptionist does its best to handle every call accurately, but it's software, occasional misunderstandings or transcription errors can occur. If anything about your booking is wrong, contact the business directly to correct it.
Changes to these terms
If we update these terms, we'll change the "Last updated" date at the top. Material changes will be noted on the home page.
Contact
Kaico LLC
Tulsa, OK
trey.kaico@gmail.com
(918) 359-2644
Buying a build or a monthly service? Those terms are the Client Services Agreement.