Heavy-duty truck repair shops: the phone is the front door.
Fleet managers do not Google a shop. They call the one they know, and if it does not pick up, they call the next one. Fifty-four percent of heavy-duty shops say they are understaffed, at a median labor rate of $149 an hour (Fullbay 2026 State of Heavy-Duty Repair). Nobody in that shop is sitting by the phone at 3am. Kaico is.
That phone number is the agent itself. Ask it what a dispatcher with a truck down would ask you.
Reachable 45 hours a week, in a 168-hour business.
In Tulsa, about 90 people a month search "truck repair" and 70 search "diesel repair", and a click costs about $5 (Semrush, September 2026). That is not a market you buy with ads, and we will not sell you any. It is a market you win by being the shop that picks up, because the fleet manager already knows who he wants to call. The only question is whether anyone answers.
A fleet runs 168 hours a week. A shop that answers 8 to 5, Monday through Friday, is reachable for 45 of them. The unit on the shoulder of I-44 at 3am, the trailer that fails a DOT inspection on a Saturday, the reefer that quits on a Sunday load: every one of those calls goes to whoever picks up, and the shop that picks up keeps the fleet account.
At $149 an hour, the tech cannot stop to answer the phone, and the owner who does is the one not billing. With 54 percent of shops short-handed, there is no office person to hire for it either. This is not a marketing problem. It is a capacity problem, and the fix is a phone that answers when the bays are full.
What Kaico does for a heavy-duty shop.
Six things, built for fleet work: units, POs, roadside calls and repair orders.
Answers every call, 24/7.
Every call is picked up on the first ring with your shop name. It captures the unit, the location, the problem in the caller's words and the callback number, then texts the summary to the shop.
Transfers the roadside call to your on-call.
A loaded unit down on the highway is not something we let software handle alone. By the rule you set, that call transfers to your on-call tech with everything already captured.
A site with a working contact path.
Your number tappable on every screen, hours and after-hours policy stated, and a fleet-account intake form that asks for the unit, the PO and the contact, so the paperwork starts before the truck arrives.
The job system for ROs, quotes and invoices.
Every repair order on one board from call to paid, quotes the fleet accepts in one tap, card-payment invoices, and every email to a fleet contact approved from your phone.
DOT and PM reminders, with consent.
Inspection and preventive-maintenance reminders go only to fleets that gave written consent, per the TCPA. No cold texts, no cold dialing, ever.
A monthly report you can trust.
Calls, ROs and paid invoices reconciled against your calendar and your books, never a raw count from the system.
What a 3am call sounds like.
It is 3:05 on a Tuesday morning. A dispatcher calls your number: unit 214 is on the shoulder of I-44 near Sapulpa with a dead air compressor, loaded, driver waiting. The line picks up on the first ring with your shop name, and the agent asks what is going on.
It asks the questions you gave it: unit number, exact location, what happened, whether the driver is safe and off the roadway, whether this is a fleet account and what the PO or authorization number is. It captures all of it and texts the summary to your on-call number. Because your rule for a loaded unit down is transfer, it connects the dispatcher to your on-call tech with the details already in hand.
The transcript is waiting when the shop opens, and the repair order can be started from it before anyone turns a wrench.
The proof, stated honestly.
A Tulsa shop we set up books after-hours jobs it used to miss. Every number we ever quote is reconciled against the owner's calendar first, which is why you will not see one here yet. How we verify, and the work so far.
Where the phone fits.
The phone is one part of Front Door, Kaico's monthly service for the trades: site care, Google listing, 24/7 answering, scheduler and job system, from $900 a month (pricing). Every project is scoped with a free front-door audit before we quote.
Shop questions.
Can it take a fleet account's PO number?
Yes. Fleet intake is part of the script: company, unit number, PO or authorization number, contact and callback. It lands in the transcript and on the job in the job system, so the repair order starts with the paperwork already done.
Does it know a hydraulic problem from a brake problem?
No, and it does not pretend to. It captures what the caller says, in their words, and routes by the rules you set: a loaded unit down transfers to on-call, a PM request books, anything unclear takes a message and texts the caller back. Your tech reads the transcript and decides.
We do not do marketing. Why would we need a site?
You probably do not need marketing. You need a site where a fleet manager can find your number at 3am, a contact path that reaches a person, and an intake form that asks for the unit and the PO. That is a front door, not a campaign. The search ads other trades buy are usually a waste here, and we will tell you so.
What does it cost?
The phone is sold inside Front Door, Kaico's monthly service for the trades, from $900 a month, month to month with 30 days notice. That includes site care, your Google listing, the self-serve scheduler and the job system. Every project is scoped with a free front-door audit before we quote.
Hear it answer before you spend a dollar.
Call the number below and you are talking to the actual agent. Ask it what a dispatcher with a truck down would ask. Then decide.