Heavy-duty truck repair shops: the phone is the front door.
Fleet managers do not Google a shop. They call the one they know, and if it does not pick up, they call the next one. Fifty-four percent of heavy-duty shops say they are understaffed, at a median labor rate of $149 an hour (Fullbay 2026 State of Heavy-Duty Repair). Nobody in that shop is sitting by the phone at 3am. Kaico is.
That phone number is the agent itself. Ask it what a dispatcher with a truck down would ask you.
Reachable 45 hours a week, in a 168-hour business.
Hardly anyone in Tulsa searches "truck repair" or "diesel repair" in a given month, and the clicks are cheap. That is not a market you buy with ads, and we will not sell you any. It is a market you win by being the shop that picks up, because the fleet manager already knows who he wants to call. The only question is whether anyone answers.
A fleet runs 168 hours a week. A shop that answers 8 to 5, Monday through Friday, is reachable for 45 of them. The unit on the shoulder of I-44 at 3am, the trailer that fails a DOT inspection on a Saturday, the reefer that quits on a Sunday load: every one of those calls goes to whoever picks up, and the shop that picks up keeps the fleet account.
At $149 an hour, the tech cannot stop to answer the phone, and the owner who does is the one not billing. With 54 percent of shops short-handed, there is no office person to hire for it either. This is not a marketing problem. It is a capacity problem, and the fix is a phone that answers when the bays are full.
What Kaico does for a heavy-duty shop.
Six things, built for fleet work: units, POs, roadside calls and repair orders.
Answers every call, 24/7.
Every call is picked up on the first ring with your shop name. It captures the unit, the location, the problem in the caller's words and the callback number, then sends you a text or email summary.
Transfers the roadside call to your on-call.
A loaded unit down on the highway is not something we let software handle alone. By the rule you set, that call transfers to your on-call tech with everything already captured.
A site with a working contact path.
Your number tappable on every screen, hours and after-hours policy stated, and a fleet-account intake form that asks for the unit, the PO and the contact, so the paperwork starts before the truck arrives.
The job system for ROs, quotes and invoices.
Every repair order on one board from call to paid, quotes the fleet accepts in one tap, card-payment invoices, and every email to a fleet contact approved from your phone.
DOT and PM reminders, where approved.
SMS reminders are offered only with a client-specific approved messaging campaign and documented recipient consent for that purpose. Booking consent alone does not cover them. No cold texts or cold dialing.
A monthly report you can trust.
Calls, ROs and paid invoices reconciled against your calendar and your books, never a raw count from the system.
What a 3am call sounds like.
It is 3:05 on a Tuesday morning. Ray, a fleet dispatcher, calls your number: unit 214 is on the shoulder of I-44 near Sapulpa with a dead air compressor, loaded, driver waiting. The line picks up on the first ring with your shop name, and the agent asks what is going on.
It asks the questions you gave it: unit number, exact location, what happened, whether the driver is safe and off the roadway, whether this is a fleet account and what the PO or authorization number is. It captures the details for your on-call team. Because your rule for a loaded unit down is transfer, it connects the dispatcher to your on-call tech with the details already in hand.
A text or email summary reaches you after the call, the transcript is waiting when the shop opens, and the repair order can be started from it before anyone turns a wrench.
An AI receptionist for truck repair shops, not an answering machine.
An answering machine takes a message the fleet manager never leaves. Kaico Voice is an AI receptionist for heavy-duty truck repair shops: it is written around your services, your hours and your on-call rules, it takes the unit, the location, the PO and the contact, it books the PM or the shop visit into your Google Calendar while the caller is still on the line, it transfers a loaded unit down to your on-call cell, and it sends you a text or email summary of every call. It tells every caller it is an AI. The $299 a month plan includes the transfer to your cell, and Front Door includes the same receptionist.
The proof, stated honestly.
Every number we ever quote is reconciled against the owner's calendar first, which is why you will not see one here yet. How we verify, and the work so far.
Where the phone fits.
The phone is $299 a month on its own as the 24/7 AI Receptionist, plus a one-time $299 setup, or inside Front Door from $900 a month with site care, Google listing, scheduler and job system (pricing). Every project is scoped with a free front-door audit before we quote.
Shop questions.
Is this an AI receptionist for truck repair shops?
Yes. Kaico Voice is an AI receptionist built for heavy-duty and fleet repair shops. It answers 24/7 with your shop name, takes the unit, the location, the PO and the contact, transfers a loaded unit down to your on-call cell, books everything else into your Google Calendar and sends you a text or email summary after each call. It tells callers it is an AI, and you can hear it yourself at (918) 359-2644.
Can it take a fleet account's PO number?
Yes. Fleet intake is part of the script: company, unit number, PO or authorization number, contact and callback. It lands in the transcript and on the job in the job system, so the repair order starts with the paperwork already done.
Does it know a hydraulic problem from a brake problem?
No, and it does not pretend to. It captures what the caller says, in their words, and routes by the rules you set: a loaded unit down transfers to on-call, a PM request books, and anything unclear becomes a message for your team to return. Your tech reads the transcript and decides.
We do not do marketing. Why would we need a site?
You probably do not need marketing. You need a site where a fleet manager can find your number at 3am, a contact path that reaches a person, and an intake form that asks for the unit and the PO. That is a front door, not a campaign. The search ads other trades buy are usually a waste here, and we will tell you so.
What does it cost?
The phone is $299 a month on its own, plus a one-time $299 setup, or inside Front Door from $900 a month, month to month with 30 days written notice. Front Door adds site care, your Google listing, the self-serve scheduler and the job system. Every project is scoped with a free front-door audit before we quote.
Hear it answer before you spend a dollar.
Call the number below and you are talking to the actual agent. Ask it what a dispatcher with a truck down would ask. Then decide.