A plumbing answering service for the 2am call.
Kaico Voice answers your line 24 hours a day, sorts the burst pipe from the Monday faucet, books the job onto your calendar and shares the details with your team. Built in Tulsa, where the 24-hour plumbers who win are the ones whose reviews say they picked up. It works the same anywhere pipes freeze.
That phone number is the agent itself. Ask it what a homeowner standing in water would ask you.
The calls you lose are the ones you never hear ring.
Plumbing demand does not keep office hours. The water heater lets go at 11pm. The main backs up on Sunday morning with a house full of guests. The line that froze overnight thaws at 6am and starts spraying the garage. In Tulsa, people search for an emergency plumber and a 24 hour plumber at every hour of the night, and the emergency click is one of the most expensive in the trade. That slice is the after-hours business, and only a shop that answers after hours can win it.
Nationally, "plumbing answering service" is searched about 1,600 times a month and "answering service for plumbers" another 590 (Semrush, October 2026), which tells you plumbers already know the problem. The owner who answers his own phone cannot pick up from under a sink or from the bottom of a trench, and the one who does pick up is the one not billing. The phone rings hardest in exactly the hours nobody can reach it.
Meanwhile, the homeowner with water on the floor is not leaving a voicemail. They call you, hear the machine, hang up and dial the next name on the map. Whoever answers first gets the emergency, the repair that follows, and the water heater replacement next year. In Tulsa, the plumbers whose reviews say they pick up right away are the ones winning that work, and that reputation is a whole business on its own. Voicemail does not lose you a call. It loses you the customer.
What it actually does.
Six behaviors, no mystery. This is the whole product.
Answers every call, 24/7.
Nights, weekends, holidays, the first hard freeze. Every call is picked up on the first ring with your company name. No hold music, no voicemail.
Sorts the emergency from the Monday job.
It asks the questions you tell it to ask: is water running right now, can the caller reach a shutoff, is anyone without water. An active leak gets the next opening or your on-call number. A slow drain gets Monday.
Books straight onto your calendar.
It checks real availability and puts the job on your Google Calendar, with the caller's name, address, callback number and a plain description of the problem.
Transfers real emergencies to a human.
A gas smell at a water heater, or water the caller cannot stop at the main, is not something we let software handle alone. Those calls transfer to a person on your team immediately.
Screens spam and robocalls.
Robodialers, solicitors and junk calls get filtered out before they reach you. The calls that make it through are actual customers with actual problems.
Sends a transcript of every call.
Every conversation shows up in writing, and a text or email summary reaches you after each call. You can read at 6am exactly what happened overnight, word for word, and catch anything that needs a human follow-up.
What an after-hours call sounds like.
2am, a burst pipe.
Illustration: a typical after-hours call. Fictional caller, not a transcriptIt is 2:10 on a Saturday morning in January, and Marcus hears water running inside the garage wall. He calls your number. Instead of voicemail, the line picks up on the first ring with your company name. The agent asks what is going on, and he says a pipe let go and he cannot find where to shut it off.
The agent asks the questions you gave it: can he reach the main valve at the meter or where the line enters the house, and is the water stopped. He finds the valve and gets it closed. The agent collects his name, address and callback number, checks your Google Calendar and offers the first real opening: a plumber at 7:30 that morning. The appointment lands on your calendar with the full details, a text or email summary reaches you, and the transcript is waiting when you wake up.
One standing exception: if he had not been able to stop the water, or had mentioned a gas smell near the water heater, the booking flow would have stopped and the call would have transferred to your on-call number immediately.
Sunday morning, a water heater down.
Illustration: a typical weekend call. Fictional caller, not a transcriptIt is 7:15 on a Sunday morning in November. Carla calls your number: the shower went cold on her, and the water heater in the garage is dripping from the bottom of the tank. The line picks up on the first ring with your company name, tells her it is an AI, and asks what is going on.
It asks the questions you gave it: is the water spreading or just a drip, can she reach the shutoff on the cold line above the tank, any smell of gas. A drip, yes, and no. She closes the valve and the drip slows. The agent collects her name, address and callback number, checks your Google Calendar and offers the first real opening on the schedule you set for weekends. She takes it. The booking lands on your calendar with the details, and a text or email summary reaches you after the call.
The standing exception again: a gas smell, or water she could not stop, would have ended the booking flow and transferred the call to your cell, which the $299 plan includes.
An AI receptionist for plumbers, not a message-taker.
A traditional answering service takes a message, and you call back from under a sink. Kaico Voice is an AI receptionist for plumbers: it is written around your services, your hours and your triage rules, it books the job into your Google Calendar while the caller is still on the line, it transfers urgent calls to your cell, and it sends you a text or email summary of every call. It tells every caller it is an AI. The $299 a month plan includes the transfer to your cell, and Front Door includes the same receptionist.
The proof, stated honestly.
Every number we ever quote is reconciled against the owner's calendar first, which is why you will not see one here yet. How we verify, and the work so far.
Where the phone fits.
The phone is $299 a month on its own as the 24/7 AI Receptionist, plus a one-time $299 setup, or inside Front Door from $900 a month with site care, Google listing, scheduler and job system (pricing). Every project is scoped with a free front-door audit before we quote.
Plumber questions.
Is this an AI receptionist for plumbers?
Yes. Kaico Voice is an AI receptionist built for plumbing companies. It answers 24/7 with your company name, asks the triage questions you set, books the job into your Google Calendar, transfers urgent calls to your cell and sends you a text or email summary after each call. It tells callers it is an AI, and you can hear it yourself at (918) 359-2644.
Can it tell an emergency from a Monday job?
It asks the questions you give it: is water running now, is anyone without water, can the caller reach a shutoff. Active leaks and no-water calls get the next opening or a transfer to your on-call number; a slow drain or a dripping faucet gets the next regular slot. You set the rules, and you can read every transcript to check them.
Does it quote prices?
Only what you tell it to. If you give it a trip fee or an after-hours rate, it will say that and nothing else. It never invents a number. Anything outside what you approved becomes a message for your team to return.
What if I want to take the call myself?
Then take it. The agent picks up only what you cannot: the calls you miss, the calls after hours, the calls that come in while you are under a house. Most 24-hour shops we talk to answer their own phone and want to keep it that way. The agent is the backstop, not the replacement.
What does it cost?
The phone is $299 a month on its own, plus a one-time $299 setup, or inside Front Door from $900 a month, month to month with 30 days written notice. Front Door adds site care, your Google listing, the self-serve scheduler and the job system. Every project is scoped with a free front-door audit before we quote.
Hear it answer before you spend a dollar.
Call the number below and you are talking to the actual agent. Ask it what a customer with a burst pipe would ask. Then decide.