Client Services Agreement, standard terms.
Last updated 2026-09-07. These are the standard terms for every Kaico Voice engagement. Your Order (scope, price, dates) is agreed separately in writing.
1. Parties
Between Kaico Voice LLC ("Kaico"), Tulsa, Oklahoma, and the client named in the Order ("Client").
2. Payment
a. Deposit: 25% of the build price is due at signing (50% if no monthly service is selected). Work begins when the deposit clears.
b. Monthly service begins billing on the first day of the build and renews monthly. Advertising media spend is paid by Client directly to the ad platform and is not included.
c. Balance: the remaining build balance is due at launch. The site goes live on Client's domain when the balance clears.
d. Prices exclude any applicable taxes and third-party fees Client chooses to incur (domain registration, ad spend, phone carrier fees).
3. Term and cancellation
Monthly service is month to month. Either party may cancel with 30 days written notice (email counts). Deposits are non-refundable once work has begun; prepaid unused full months are refunded on cancellation.
4. Late payment
If a monthly invoice fails, Kaico retries it and notifies Client. If unpaid 14 days after the due date, managed services pause: advertising is paused, call handling reverts to Client's own phone, and profile management stops. The website itself remains live for at least 60 days past the missed payment. Full service resumes when the open balance is paid. Nothing else is required to reinstate.
5. Ownership
Client owns its domain name, Google Business Profile, business content, customer list, and customer data at all times, including after cancellation. On exit, Kaico hands over the website files and all account access within 14 days. Kaico retains ownership of its pre-existing and reusable tools, templates, and code libraries, and grants Client a permanent license to keep using them within the delivered site.
6. Revisions and extra work
Each build includes two revision rounds. Additional rounds or out-of-scope requests are quoted separately at Kaico's day rate and require written approval before work starts.
7. Phone, messaging, and consent
Kaico configures inbound call answering and messaging on Client's behalf. No automated or AI-generated outbound calls or texts will be placed to any contact list unless Client provides written records of prior express written consent for each contact, as required by the TCPA and FCC rules. Client warrants it owns any list it provides and that the consents are genuine. Each party will defend and hold the other harmless from claims arising out of its own breach of this section.
8. Liability
Neither party is liable to the other for indirect or consequential damages. Each party's total liability under this agreement is capped at the amounts paid by Client to Kaico in the three months before the claim. Kaico does not guarantee search rankings, ad performance, call volume, or revenue outcomes.
9. General
This is the entire agreement and replaces prior discussions. It is governed by Oklahoma law, venue Tulsa County. Neither party may assign it without the other's consent. If any clause is unenforceable, the rest stands.
Questions: trey.kaico@gmail.com. Site use is covered by the terms of service; how we handle data is in the privacy policy.